About AD Young

A D Young Technical Services Ltd is an independent specialist service provider operating throughout mainland UK and supporting most makes of printers, plotters and cutters plus the HP and Contex range of large format scanners.

Since 1989, we have delivered on site and workshop based support to our customers across the whole spectrum of UK industry. Our service is recognized as being amongst the best available.

Our friendly and knowledgeable office staff will be attentive to your needs and are able to quickly determine the best solution to your problem. If you are a maintenance contract customer, our bespoke call handling system will rapidly confirm service eligibility and start the process to get your equipment functioning properly again with the minimum of delay - analysis by a suitably qualified technician, despatch from our central logistics of any parts which may be required and local engineer assignment. For non-contract customers, our wide range of service options will be explained to give you the fastest service, having consideration for your budget and the urgency you attach to the rectification of your problem. You may specify the response time you require, opt for a fixed price repair, request a guaranteed fix or chose any combination of the three.

If you are a maintenance organisation looking for specialist support, we can act on your behalf as an extension of your own service, providing the same quality of support to your customers that you would expect to deliver yourself. Our real-time call status information is available to you via the internet so that you can immediately check on the progress of your call, and we can provide daily, weekly or monthly summaries of how effectively we have worked on your behalf.

For your information, we first-time-fix in excess of 95% of our calls; for your assurance, if we fail to deliver to you the service we promise, the service call is free - please telephone for full details.